Orlando Recovery Center is honored to be a part of the VA Community Care Network.

We work with the VA to help veterans receive high-quality, physician-led addiction and co-occurring mental health disorders treatment at our facility.

What Is the Community Care Network (CCN)?

The Community Care Network (CCN) is a network of private healthcare providers that gives veterans greater accessibility to healthcare outside VA medical facilities. The VA can schedule appointments on the veteran’s behalf, or the veteran can request care at a facility of their choosing within the network, like Orlando Recovery Center.

Advantages of Utilizing VA Community Care Network Providers

The VA Community Care Network provides veterans with improved access to needed healthcare services. Veterans who meet eligibility requirements can receive care from Community Care Network providers when the VA cannot provide the necessary care. The VA will cover the cost of care at Community Care Network providers as long as the veteran has received preauthorization from the VA. 

Working With Your VA Benefits

Our Veteran Advocates help you navigate your Community Care eligibility and health insurance benefits through our partnership with the VA. We advocate on your behalf to make the approval process as seamless as possible and get you high-quality, professional addiction treatment for veterans.

VA Community Care Eligibility

A veteran needs to meet only one of six criteria to be eligible for the CCN:

1. The veteran needs a service unavailable at a VA medical facility.
2. The veteran lives in a U.S. state or territory without a full-service VA medical facility.
3. The VA cannot provide care within designated driving and wait time standards.
4. Receiving care in the CCN is in the veteran’s best medical interest.
5. A VA service line does not meet certain quality standards.
6. The veteran qualifies under the “Grandfather” provision regarding distance eligibility for VCP.

Your eligibility for community care depends on your circumstances and personal health care needs:

• You’ll need approval from the VA before starting care with us in most cases.
• Generally, VA staff members make all eligibility decisions.
• You must be enrolled in VA health care or be eligible for VA care without enrolling.

How To Request VA Community Care

If you’d like to access treatment from a VA Community Care Network provider, there are several steps that you must follow. 

Step 1) Consult Creation and Review

The first step in requesting VA Community Care is talking with your doctor about beginning the “consult creation and review” process. Your doctor at the VA will request to refer you to another medical and/or behavioral care provider. The request is called the “consult,” which will be reviewed by the Community Care department. 

Step 2) Scheduling

The Community Care department will reach out to you after they’ve approved the consult. They will then attempt to contact your preferred Community Care provider to verify that they are in-network and schedule an appointment. 

Step 3) Authorization

Before you can go to your appointment, the VA must approve it. Once your appointment is scheduled and your care is authorized, you’ll get a letter with information about where you’re approved to seek care, what care you can receive and how long you’re approved to receive care. You’ll also be given an authorization number. 

Step 4) Community Care Visit

Finally, you’ll attend your scheduled appointment. After your initial appointment, you can schedule additional appointments directly with the provider if you’re approved for ongoing care. Once you attend your allotted number of visits, you’ll need to receive re-authorization for additional care to be covered. 

Frequently Asked Questions

How do I find a VA Community Care Network provider in my area?

You can find VA Community Care Network providers on the VA website. 

What types of services are covered by the VA Community Care Network?

The VA Community Care Network covers many services, including medical, behavioral health, surgical, dental and complementary and integrative health services. This means that addiction rehab for veterans at Orlando Recovery Center is eligible for coverage through the VA Community Care Network. 

How does payment work for services received through the VA Community Care Network?

As long as you have authorization for services, when you receive care through the VA Community Care Network, the VA will pay for the cost of your healthcare. If you receive care for a condition that is not service-related, you will have a copay.