While it is highly recommended that most patients schedule their admission in advance, our doors are open to walk-ins needing inpatient rehab.
Before entering the facility, the reception team may ask a few screening questions to ensure you’re eligible for our drug and alcohol rehab services and looking for same-day admission. Our admissions phone line is available for other questions or needs.
You’ll be welcomed into a waiting area with a special admissions phone line, where you’ll call to complete your pre-assessment, insurance verification and approvals. If approved, you’ll be provided an approximate wait time, as walk-ins are handled between other scheduled patients’ admissions. Admission is not guaranteed.
While you’re waiting for approval, you can enjoy a comfortable waiting space with a TV, and we’ll keep your luggage secure, off to the side but in your sight.
Once your admission is set to begin, the facility staff will conduct a mandatory search of your person and belongings to maintain the well-being and sobriety of all residents in our facilities. Any items not permitted during treatment will be securely stored until your stay ends. Additionally, occasional searches may occur throughout your stay.
Scheduling your admission in advance is highly recommended, with several benefits:
Walk-ins are only accepted from 9:00 a.m. to 5:00 p.m. daily, and only for substance abuse treatment. Patients entering our inpatient mental health rehab program are required to schedule their appointment in advance.
If we cannot admit you at Orlando Recovery Center we’ll refer you to another rehab facility we trust that will be a better fit for your needs. Our community outreach team member will work with you for a smooth transition to the next stage of your recovery.
Unfortunately, we cannot arrange transportation to or from the facility for walk-ins. If you need assistance with transportation, call us to schedule your admission.
Federal laws and workplace policies are in place to protect people who want to recover from addiction. Understanding your rights as an employee and having a plan can help you keep your job during treatment. If you’re considering using FMLA benefits to protect your job while you’re in rehab, it’s really important to start the process as soon as possible, even before you arrive for treatment. You’ll need to contact your employer to start the paperwork required for FMLA. To protect your privacy, you only need to say you’re seeking medical treatment.
At most facilities, only one (1) piece of luggage will be accepted. Remember that our team must review your luggage and securely store any contraband items for the duration of your stay. You can find our packing list and policies online.
Your luggage will be kept separate from you while you wait for admission approval, unopened and still in your sight. This is important for patient safety and maintaining a substance-free environment. If you’re unable to start treatment with us, your luggage will be returned to you unopened. If you are accepted for admission, a thorough search of your luggage will be necessary before starting care.
Scheduled admission appointments are prioritized over walk-ins, so there may be a wait time after you’ve been approved. An estimated wait time will be provided but is not guaranteed.
Patients at Orlando Recovery Center begin in a rehab program that best suits their needs, then may step down to lower treatment levels as they progress through their plan. Recovery often starts with a medical detox, followed by inpatient or outpatient care.
Most health insurance plans require you to pay out-of-pocket costs to access your healthcare benefits (collectively known as the “Patient Responsibility”). Your individual Patient Responsibility will differ.
An intake coordinator will discuss your Patient Responsibility with you upon admission or when you are medically stable. They will explain your deductible due during admission and that the co-insurance amount and out-of-pocket cost will be billed and paid for once services are complete. Onsite financial counselors will review your financial responsibility again during treatment with case managers who can help you explore FMLA and short-term disability.
You are responsible for inquiring with your insurance provider before admittance at Orlando Recovery Center to ensure you understand your benefits plan. Please note your insurance policy may not be a “participating provider” with Orlando Recovery Center. You are responsible for all non-covered and out-of-pocket costs associated with your treatment stay.
Orlando Recovery Center recognizes your privacy rights. We hold each person’s confidentiality in the highest regard.
Upon arrival at Orlando Recovery Center, each patient can complete all required information releases, allowing staff to discuss important information with necessary others for continuity of care. No information will be disclosed to any party without the patient’s prior written consent, following all HIPAA guidelines and requirements.
Speak with a Recovery Advocate who can answer your questions and get you started on your recovery journey.
Orlando Recovery Center offers comprehensive addiction treatment for drug and alcohol addictions and co-occurring mental health conditions.
Medical Disclaimer: The Recovery Village aims to improve the quality of life for people struggling with a substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.
